Troubleshooting

Solutions to common issues

Troubleshooting Guide

Having issues? Find solutions to common problems below.

License Issues

"License verification failed"

  • Check your internet connection
  • Make sure you entered the license key correctly
  • Verify the license is still active at your account portal
  • If you've reached the activation limit, deactivate an old machine first

"Maximum activations reached"

Your license allows 3 computer activations. To activate on a new computer:

  1. Go to your account portal
  2. Find your license
  3. Deactivate a machine you no longer use
  4. Try activating on your new computer

"License expired" or "License revoked"

Contact support to resolve this issue. Include your license key and the email used to purchase.

API Key Issues

"Invalid API key"

  • Double-check you copied the entire key
  • Make sure there are no extra spaces before or after the key
  • Verify the key is still active in your AI provider's dashboard
  • Claude keys start with sk-ant-, OpenAI keys start with sk-

"Rate limit exceeded"

You're making requests too quickly. Wait a moment and try again, or check your API provider's rate limits.

"Insufficient credits" or "Billing issue"

Check your AI provider account (Claude or OpenAI) to ensure you have available credits or a valid payment method.

Content Generation Issues

"No content generated"

  • Make sure you've completed setup: creatorflow setup
  • Verify your API key is configured: creatorflow config show
  • Check your internet connection

Content doesn't match my brand voice

  1. Run creatorflow setup again to refine your brand configuration
  2. Be more specific about your tone, topics, and style
  3. Add example posts that represent your voice

Same content being generated

CreatorFlow tracks used content to prevent duplicates. If you're seeing repeats:

  • Check if the content database exists in your config folder
  • Add more topics to give the AI more variety

Installation Issues

Windows: "Not recognized as a command"

The executable isn't in your PATH. Either:

  • Use the full path: C:\path\to\creatorflow.exe
  • Add the folder to your system PATH

macOS: "Cannot be opened because the developer cannot be verified"

  1. Go to System Preferences → Security & Privacy → General
  2. Click "Allow Anyway" next to the CreatorFlow message
  3. Try running the command again

Linux: "Permission denied"

Make the file executable:

chmod +x creatorflow-linux

Still Need Help?

If you can't find a solution here:

  1. Run creatorflow --debug to get detailed output
  2. Contact support with the debug output and a description of your issue